Terms & Conditions – BOXY.LK
Welcome to BOXY.LK. By accessing and using this website (referred to as “BOXY”, “BOXY.LK”, “we”, “our” or the “Site”), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
If you do not agree with any part of these Terms, you must not use our services. Continued use of the platform indicates your acceptance of any revisions to these Terms. BOXY (Pvt) Ltd reserves the right to modify these Terms at any time, with immediate effect upon posting.
Privacy
Please review our Privacy Policy, which explains how we handle your personal data when you use our services.
Electronic Communications
By visiting BOXY.LK or contacting us via email, you are communicating with us electronically. You consent to receive communications from us electronically, whether via email or site notifications, and accept that these satisfy any legal requirement for written communication.
Intellectual Property
All content on BOXY.LK—including text, graphics, logos, images, videos, downloads, and software—is the property of BOXY (Pvt) Ltd or its partners and is protected under the Intellectual Property Act of Sri Lanka (No. 36 of 2003). You may not use our name, logo, or materials in a way that misrepresents or harms BOXY’s reputation.
Site Access & License
We grant you a limited, non-transferable, non-exclusive license to access and use BOXY.LK for personal, non-commercial purposes. This license does not permit:
- Any resale or commercial use of the content
- Collection or use of product listings, prices, or descriptions
- Downloading or copying account information for other businesses
- Use of data mining, scraping, or similar tools
Any unauthorized use terminates the license granted by BOXY.LK.
Your Account
When creating an account on BOXY.LK, you are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. You agree to notify us immediately if you suspect any unauthorized use. BOXY is not liable for any loss arising from unauthorized access.
BOXY.LK sells products to adults who can purchase using legal payment methods. If you are under 18, you may use BOXY.LK only with the involvement of a parent or guardian.
Product Information & Accuracy
We strive to ensure all product descriptions and details are accurate, as provided by our vendor partners. However, we do not guarantee that descriptions or other content are complete, error-free, or current. If a product does not meet its description, your remedy is to return it in unused condition.
Responsibility for quality, performance, and warranty lies with the individual vendors listed on BOXY.LK.
User Content: Reviews, Comments & Submissions
Users may post reviews, feedback, and suggestions, provided the content is lawful, respectful, and free of spam, viruses, or misleading claims. BOXY reserves the right to remove or edit such content but is not obligated to do so.
By posting, you grant BOXY a non-exclusive, royalty-free, perpetual license to use and share your content in any medium, and confirm that you have the rights to post it.
Copyright Complaints
If you believe your copyrighted work has been infringed on BOXY.LK, please email our team at [email protected] with:
- Your contact details
- A description of the copyrighted work
- Location of the alleged infringement
- A good-faith statement of unauthorized use
- Your signature (electronic or physical)
Risk of Loss
All items purchased via BOXY.LK are subject to a delivery agreement. Title and risk of loss pass to you upon delivery to the carrier.
Pricing
Prices listed on BOXY.LK are in Sri Lankan Rupees (LKR) and may vary due to supplier inputs, market conditions, or technical errors. We do not charge your card until the order is confirmed. If a pricing error is identified, we will inform you before dispatch to allow cancellation or confirmation.
Returns & Refunds
BOXY.LK accepts return requests if:
- The item is damaged, defective, or not as described
- You contact us within 2 working days of receipt
- The item is returned in original packaging, with all accessories and documentation
Refunds (via card or bank) are typically processed within 5–7 business days. Orders paid via installment plans may require additional processing time.
Note:
- “Change of mind” returns are not accepted.
- Flash Sale items and promotional offers are final sale.
- Expired voucher codes are non-refundable.
Order Cancellations
Orders can be cancelled only if they have not been processed or dispatched. Cancellation must be requested before midnight on the same day of purchase. BOXY reserves the right to retain any transaction charges levied by payment gateways or banks.
Product Availability
BOXY.LK acts as an intermediary between you and the vendors. Product availability is managed by our partner suppliers, and availability status may not always be reflected in real-time.
If a product is out of stock, we will inform you within 3 working days and offer a refund or alternative solution. BOXY.LK is not liable for unfulfilled orders due to vendor stockouts.
For more information, reach out to our Customer Support team at:
+94 (75) 361 0003
Support Hours: Monday – Friday, 9 AM to 6 PM