Privacy Policy – BOXY.LK
At BOXY (Pvt) Ltd (“BOXY”, “we”, “us”, or “our”), we are committed to safeguarding your privacy and protecting your personal data in accordance with applicable data protection and privacy laws in Sri Lanka.
This Privacy Policy outlines how we collect, use, store, and share your information when you interact with our website, www.boxy.lk (“BOXY.LK” or the “Site”). By using this Site, you agree to the practices described below. We may update this Policy periodically, so we encourage you to review it regularly.
1. Information We Collect
When you use BOXY.LK, we may collect the following types of personal and technical information:
- Usage Information: Details about how you use our website, such as the pages you view, the time spent on the site, referring pages, IP address, browser type, location data, and other analytical information.
- Personal Information: Data you voluntarily provide during account registration, checkout, or when contacting customer service — including your name, address, phone number, email, and payment details.
- Communications: Information you provide when you communicate with us via emails, contact forms, chat, or phone calls.
2. Use of Cookies
BOXY.LK uses cookies to enhance user experience, analyze website traffic, and improve our services.
- Cookies are small files stored on your device to collect standard internet log information and visitor behavior data.
- Cookies do not contain personal data and cannot be used to identify you directly.
- You can disable or delete cookies by adjusting your browser settings, although doing so may affect site functionality.
- BOXY is not responsible for third-party cookies used by external services or advertisers you may interact with via our website.
3. How We Use Your Information
The information we collect is used to:
- Deliver products and services efficiently
- Personalize your shopping experience on BOXY.LK
- Respond to inquiries and provide customer support
- Send you updates on orders, delivery, or website changes
- Recommend related products or promotional offers (only with your consent)
- Prevent fraud and improve overall security
With your explicit consent, we may occasionally share your data with selected third-party partners to inform you about goods or services that may interest you. You can withdraw this consent at any time.
4. Sharing & Disclosure
We do not sell or rent your personal data. However, your information may be disclosed under the following circumstances:
- To service providers or logistics partners involved in processing your orders or delivering products
- If required by law or legal process
- To prevent or investigate fraud or unauthorized activities
- In the event of a company acquisition or restructuring, where user data may be part of the transferred assets
All third parties handling your data are contractually obligated to ensure your information remains protected and is used strictly for the purpose intended.
5. Data Storage & Security
Your personal data is stored securely using industry-standard practices. While we take all reasonable steps to protect your data, including encryption and access controls, the transmission of information via the internet is never 100% secure.
By submitting your data, you acknowledge and accept the risk of such transmission.
6. Third-Party Links
BOXY.LK may contain links to external websites for your convenience or reference. These sites have their own privacy policies, and we are not responsible for how they manage or protect your information. Always review their privacy terms before submitting any data.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates to inaccurate information
- Withdraw your consent to marketing communications at any time
- Request deletion of your data, subject to legal or operational limitations
To exercise any of these rights, contact us via the details provided below.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please reach out to us:
BOXY (Pvt) Ltd
[email protected]
+94 (75) 361 0003
Support Hours: Monday – Friday, 9 AM to 6 PM